This qualification is nationally recognised entry-level qualification for employment in the Business Services industry. This course would suit students who are interested in a career in the office or business environment and in other personal contact & service occupations such as legal or medical secretary, business management, marketing, advertising and finance. The knowledge, skills and attitudes acquired by students in this course will also be of value in future study and daily life.

Available at these schools

Course Duration/Hours

This is a 240 hour course that runs over 2 years. It may be possible to undertake a 120 hour course in Business Services delivered in either Year 11 or 12.


This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency detailed in the NESA Syllabus are examined.

One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.

Work Placement

NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the HSC exam.

Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.


BSB30415 – Certificate III in Business Administration (This qualification is available to students undertaking an additional 60 hour Specialisation Study at Newman Senior Technical College)


A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.


This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:

  • Observation
  • Student demonstration
  • Questioning
  • Written tasks
  • Tests

Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.

Recognition of Prior Learning

You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.

Units of Competency

To be eligible for this qualification you must successfully complete: 12 units, 1 core, 11 electives:


  • BSBWHS201
    Contribute to health and safety of self and others


  • BSBITU213
    Use digital technologies to communicate remotely
  • BSBITU307
    Develop keyboarding speed and accuracy
  • BSBITU211
    Produce digital text documents
  • BSBWOR204
    Use business technology
  • BSBIND201
    Work effectively in a business environment
  • BSBCUS201
    Deliver a service to customers
  • BSBINN201
    Contribute to workplace innovation
  • BSBSUS201
    Participate in environmentally sustainable work practices
  • BSBINM201
    Process and maintain workplace information
  • BSBWOR202
    Organise and complete daily work activities
  • TLIP2029
    Prepare and process financial documents
  • BSBITU212
    Create and use spreadsheets
  • BSBINM202
    Handle mail

Career Information

Job Roles

Individuals with this qualification are able to perform roles, such as:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Duties and Tasks

Administrative assistants may perform the following tasks:

  • Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
  • Write business letters, reports or office memos using word processing programmes
  • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
  • Operate a range of office machines such as photocopiers, computers and faxes
  • File papers and documents
    Undertake other duties such as banking, credit control or payroll functions

Personal Attributes

  • Able to work methodically, accurately and neatly
  • Good oral and written communication skills
  • Able to work as part of a team
  • Neat personal appearance


Certificate III Business
Certificate III in Business Administration
Certificate IV qualifications, for example:

  • Administration
  • Marketing
  • Human Resources
  • Business Sales
  • Diploma and Degree

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