The Information and Digital Technology course provides a foundation in general computing and employment skills that enable participation in an information technology environment in any industry. The course provides the skills and knowledge for an individual to be competent in introductory ICT technical functions. It also assists students to achieve a degree of confidence and self-sufficiency as an advanced ICT user.

Available at these schools


ICT30118 – Certificate III in Information, Digital Media and Technology

Students undertaking the 240 hour course will be eligible to achieve a Statement of Attainment towards Certificate III in Information, Digital Media and Technology.

Course Duration/Hours

This is a 240 hour course that runs over 2 years. It may be possible to undertake a 120 hour course in Information, Digital Media and Technology.

60 hour or 120 hour Specialisation Study courses may also be available. Your school will confirm availability.

Note: A total of 420 hours is required to complete the full qualification. If your school does not offer this it is available during Term 4 of Year 12, post HSC exams as part of our Smart & Skilled program.


This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency detailed in the NESA Syllabus are examined.

One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.

Work Placement

NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the HSC exam.

Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.


A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.


This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:

  • Observation
  • Student demonstration
  • Questioning
  • Written tasks
  • Tests

Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.

Recognition of Prior Learning

You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.


To be eligible for this qualification you must successfully complete: 17 units: 6 core, 6 electives, 5 specialist:


  • BSBSUS401
    Implement and monitor environmentally sustainable work practices
  • BSBWHS304
    Participate effectively in WHS communication and consultation processes
  • ICTICT202
    Work and communicate effectively in an ICT environment
  • ICTICT301
    Create user documentation
  • ICTICT302
    Install and optimise operating system software
  • ICTSAS308
    Run standard diagnostic tests


Specialist/Electives may include:
(Your school will confirm which electives will be delivered.)

  • ICTICT203
    Operate application software packages
  • ICTICT308
    Use advanced features of computer applications
  • ICTICT409
    Develop macros and templates for clients using standard products
  • CUAANM301
    Create 2D digital animations
  • ICTGAM303
    Review and apply the principles of animation
  • ICTWEB302
    Build simple websites using commercial programs

Specialisation Course Units

The following units are included in the 120 hour Specialisation Course:

  • ICTSAS303
    Care for computer hardware
  • ICTSAS305
    Provide ICT advice to clients
  • BSBEBU401
    Review and maintain a website
  • ICTWEB201
    Use social media tools for collaboration and engagement
  • ICTWEB303
    Produce digital images for the web

Career Information


Job Roles

Possible job titles relevant to this qualification include:

  • Help desk officer
  • Network Support Officer
  • ICT operations support
  • ICT user support
  • PC support
  • Technical support

Duties and Tasks

IT support technicians may perform the following tasks:

  • Identify the hardware and software needed to provide solutions to problems
  • Assist with the customisation and adaptation of existing programmes to meet users; requirements
  • Provide telephone, face-to- face and online support to customers
  • Download and install appropriate software
  • Connect users to networks and provide initial training in facilities and applications
  • Talk with vendors and programmers
  • Provide information relating to customers; hardware and software purchasing decisions
  • Make sure users can use the equipment by providing personal tuition and self-help instructions
  • Undertake housekeeping and reporting functions for the area of responsibility

Personal Attributes

  • Strong client focus and genuine desire to assist
  • Analytical skill
  • Persistence
  • Good communication skills
  • Able to work as part of a team
  • Patient and tolerant
  • Aptitude for technical activities
  • Methodical and disciplined approach to problem-solving


Relevant Information Technology qualifications including Certificate IV, Diploma and Degree.

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