The Information and Digital Technology course provides a foundation in general computing and employment skills that enable participation in an information technology environment in any industry. The course provides the skills and knowledge for an individual to be competent in introductory ICT technical functions. It also assists students to achieve a degree of confidence and self-sufficiency as an advanced ICT user.
Available at these schools
Students undertaking the 240 hour course will be eligible to achieve a Statement of Attainment towards Certificate III in Information, Digital Media and Technology.
Note: This qualification has been superseded and students will transition to ICT30118 Certificate III in Information, Digital Media and Technology.
This is a 240 hour course that runs over 2 years. It may be possible to undertake a 120 hour course in Information, Digital Media and Technology.
60 hour or 120 hour Specialisation Study courses may also be available. Your school will confirm availability.
Note: A total of 420 hours is required to complete the full qualification. If your school does not offer this it is available during Term 4 of Year 12, post HSC exams as part of our Smart & Skilled program.
This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency detailed in the NESA Syllabus are examined.
One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.
NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the HSC exam.
Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.
A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.
This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:
- Student demonstration
- Written tasks
Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.
Recognition of Prior Learning
You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.
UNITS OF COMPETENCY
To be eligible for this qualification you must successfully complete: 17 units: 6 core, 6 electives, 5 specialist:
Participate effectively in WHS communication and consultative processes
Implement and monitor environmentally sustainable work practices
Work and communicate effectively in an it environment
Install and optimise operating system software
Run standard diagnostic tests
Create user documentation
Specialist/Electives may include:
(Your school will confirm which electives will be delivered.)
Operate application software packages
Use advanced features of computer applications
Build simple websites using commercial programs
Produce digital images for the web
Use social media tools for collaboration and engagement
Migrate to new technology
Implement system software changes
Implement system software changes
Customise packaged software applications for clients
Develop macros and templates for clients using standard products
Administer network peripherals
Care for computer hardware
Review and maintain a website
Possible job titles relevant to this qualification include:
- Help desk officer
- Network Support Officer
- ICT operations support
- ICT user support
- PC support
- Technical support
Duties and Tasks
IT support technicians may perform the following tasks:
- Identify the hardware and software needed to provide solutions to problems
- Assist with the customisation and adaptation of existing programmes to meet users; requirements
- Provide telephone, face-to- face and online support to customers
- Download and install appropriate software
- Connect users to networks and provide initial training in facilities and applications
- Talk with vendors and programmers
- Provide information relating to customers; hardware and software purchasing decisions
- Make sure users can use the equipment by providing personal tuition and self-help instructions
- Undertake housekeeping and reporting functions for the area of responsibility
- Strong client focus and genuine desire to assist
- Analytical skill
- Good communication skills
- Able to work as part of a team
- Patient and tolerant
- Aptitude for technical activities
- Methodical and disciplined approach to problem-solving
Relevant Information Technology qualifications including Certificate IV, Diploma and Degree.
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