This qualification will provide students with the operational skills and knowledge to manage itineraries, research industry trends and develop professional relationships with clients, colleagues and external partners. This course will provide a solid foundation for a future career in the retail and wholesale tourism sectors including tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

Available at these schools

Course Duration/Hours

This is a 240 hour course that runs over 2 years. It may be possible to undertake a 120 hour course in Hospitality.


This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency detailed in the NESA Syllabus are examined.

One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.

Work Placement

NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the HSC exam.

Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.


A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.


This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:

  • Observation
  • Student demonstration
  • Questioning
  • Written tasks
  • Tests

Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.

Recognition of Prior Learning

You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.


To be eligible for this qualification you must successfully complete: 15 units: 4 core, 11 electives:


  • SITTIND001
    Source and use information on the tourism and travel industry
  • SITXCCS006
    Provide service to customers
  • SITXCOM002
    Show social and cultural sensitivity
  • SITXWHS001
    Participate in safe work practices


Electives may include:
(Your school will confirm which electives will be delivered.)

  • BSBCMM201
    Communicate in the workplace
  • BSBINN201
    Contribute to workplace innovation
  • BSBSUS201
    Participate in environmentally sustainable work practices
  • BSBITU306
    Design and produce business documents
  • BSBINN201
    Create and use spreadsheets
  • BSBITU301
    Create and use databases
  • BSBITU306
    Design and produce business documents
  • BSBWOR203
    Work effectively with others
  • HLTAID003
    Provide first aid
  • SITTGDE001
    Interpret aspects of local Australian Indigenous culture
  • SITTGDE007
    Research and share general information on Australian Indigenous cultures
  • SITTTSL001
    Operate online information system

Electives continued

  • SITTTSL002
    Access and interpret product information
  • SITTTSL004
    Provide advice on Australian destinations
  • SITTTSL005
    Sell tourism products and services
  • SITTTSL006
    Prepare quotations
  • SITTTSL007
    Process reservations
  • SITTTSL008
    Book supplier products and services
  • SITTTSL009
    Process travel-related documentation
  • SITTTSL010
    Use a computerised reservations or operations system
  • SITXCCS002
    Provide visitor information
  • SITXCCS004
    Provide lost and found services
  • SITXCOM003
    Provide a briefing or scripted commentary
  • SITXFIN001
    Process financial transactions
  • ITXWHS002
    Identify hazards, assess and control safety risks

Career Information

Job Roles

Following a successful outcome, relevant job roles may include a career as:

  • Adventure tourism guide
  • Attendant or senior ride operator in an attraction or theme park
  • Booking agent
  • Cellar door salesperson and guide in a winery
  • Customer service agent
  • Guide and salesperson in an Indigenous cultural centre
  • Inbound tour coordinator
  • Marine tourism guide or dive tour operator
  • Museum attendant
  • Operations consultant for a tour operator
  • Reservations sales agent
  • Sales consultant
  • Visitor information officer

Personal Attributes

  • To enjoy working with people
  • Strong communication skills
  • Good organisational skills with an attention to detail
  • To enjoy working with people from a wide variety of cultural backgrounds
  • Excellent interpersonal and customer service skills
  • Excellent knowledge of the local area
  • The ability to maintain a friendly and helpful work attitude


Apprenticeship, for example in

  • Certificate IV in Travel and Tourism
  • Diploma of Travel and Tourism Management
  • Advanced Diploma of Travel and Tourism Management

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