This qualification will provide students with the operational skills and knowledge to manage itineraries, research industry trends and develop professional relationships with clients, colleagues and external partners. This course will provide a solid foundation for a future career in the retail and wholesale tourism sectors including tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.
Available at these schools
This is a 240 hour course that runs over 2 years. It may be possible to undertake a 120 hour course in Hospitality.
This is a Board Developed Course, Category B. Students who complete the 240 hour course may sit for the optional HSC exam. Mandatory units of competency detailed in the NESA Syllabus are examined.
One Category B course (2 units) may be counted towards the calculation of the ATAR for university entrance. Students not wishing to achieve an ATAR need not sit the HSC examination.
NSW Education Standards Authority (NESA) requires students to complete a minimum of 70 hours of work placement. Work placement is a mandatory component of the course and must be completed prior to the HSC exam.
Days worked as part of a School Based Apprenticeship or Traineeship satisfies this NESA requirement.
A course fee is generally charged by schools to cover consumable materials. Your school will provide further advice.
This course is competency based and the student’s performance is recognised against a prescribed industry standard. Assessment strategies may include:
- Student demonstration
- Written tasks
Students are given a number of opportunities to demonstrate competence across the range of competency standards covered by this course.
Recognition of Prior Learning
You may be entitled to apply for Recognition of Prior Learning. If you have completed any training, either through your part-time work, TAFE or other school VET courses you have completed recently, or through experience gained in other ways you can apply for RPL. You should talk to your School VET Coordinator, Careers Adviser or course teacher for further information.
UNITS OF COMPETENCY
To be eligible for this qualification you must successfully complete: 15 units: 4 core, 11 electives:
Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Electives may include:
(Your school will confirm which electives will be delivered.)
Communicate in the workplace
Contribute to workplace innovation
Participate in environmentally sustainable work practices
Design and produce business documents
Create and use spreadsheets
Create and use databases
Design and produce business documents
Work effectively with others
Provide first aid
Interpret aspects of local Australian Indigenous culture
Research and share general information on Australian Indigenous cultures
Operate online information system
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system
Provide visitor information
Provide lost and found services
Provide a briefing or scripted commentary
Process financial transactions
Identify hazards, assess and control safety risks
Following a successful outcome, relevant job roles may include a career as:
- Adventure tourism guide
- Attendant or senior ride operator in an attraction or theme park
- Booking agent
- Cellar door salesperson and guide in a winery
- Customer service agent
- Guide and salesperson in an Indigenous cultural centre
- Inbound tour coordinator
- Marine tourism guide or dive tour operator
- Museum attendant
- Operations consultant for a tour operator
- Reservations sales agent
- Sales consultant
- Visitor information officer
- To enjoy working with people
- Strong communication skills
- Good organisational skills with an attention to detail
- To enjoy working with people from a wide variety of cultural backgrounds
- Excellent interpersonal and customer service skills
- Excellent knowledge of the local area
- The ability to maintain a friendly and helpful work attitude
Apprenticeship, for example in
- Certificate IV in Travel and Tourism
- Diploma of Travel and Tourism Management
- Advanced Diploma of Travel and Tourism Management
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